Trekvrmx™ Field Notes

Questions,
clearly answered.

A practical guide to our creative pieces, ordering, shipping, returns and the small details that can matter before or after a purchase.

Trekvrmx™ is owned and operated by Shenzhen Xianmaitong Technology Co., Ltd.
Legal Company Name Shenzhen Xianmaitong Technology Co., Ltd.
Owner Xiong Xiaodong
Customer Support Email service@trekvrmx.com
Business Address
Unit 6B08, Block A, Building 1, Shenzhen Software Industry Base, Nos. 81, 83, & 85 Gaoxin South 10th Road, Binhai Community, Yuehai Subdistrict, Nanshan District, Shenzhen
Hotline Service Hours
Hotline service hours are 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).
Please include your order number when contacting us about a purchase.
01

About Our Pieces

What kind of products does Trekvrmx™ create?
Trekvrmx™ brings together botanical keepsakes, original illustration, art prints, decorative journal tapes, stationery, dimensional greeting cards, handcrafted accessories and other craft-inspired objects. Our collections are shaped by botanical forms, vintage references, woodland imagery, paper craft and restrained celestial details.
Why might two pieces have small differences?
Selected products use natural botanical material, hand-arranged elements, hand assembly or hand-finishing. Small differences in placement, texture, shape or tone can therefore occur. These natural or handmade variations are part of the individual character of a piece and do not affect your rights if an item is actually damaged, defective, incorrect or materially different from its description.
Will colors look exactly the same on every screen?
We make reasonable efforts to present products accurately. Display settings, photography, lighting, printing and natural materials can produce slight differences in color or texture between a screen image and the physical piece.
Are styling props or frames included?
Only components identified as included on the relevant product page are supplied with the product. Unless expressly stated otherwise, art prints are sold unframed and books, flowers, display stands, writing tools and other photographic styling objects are not included.
02

Ordering & Payment

What currency is used?
Store prices and payments are presented in United States Dollars (USD) unless another currency treatment is expressly shown at checkout.
Which payment methods are available?
Available methods are displayed during checkout and may include PayPal and supported credit or debit cards. Availability can vary according to the payment service, card issuer and customer location.
Can I request an order change or cancellation?
Email service@trekvrmx.com within 12 hours of placing your order if you need to request cancellation or correct delivery information. We will review the request according to the current fulfillment status. A request within 12 hours does not guarantee cancellation if fulfillment has already progressed too far for the requested change to be reasonably completed.
03

Preparing & Sending Your Order

How long does order processing take?
Orders are normally processed within 2–5 business days after payment confirmation. During holidays, promotional periods or unusually high order volume, processing may require up to 6 business days.
How much does standard shipping cost?
Orders under $48 USD have a $4.50 standard shipping fee. Orders of $48 USD or more qualify for free standard shipping.
How long is delivery after dispatch?
Estimated transit times begin after dispatch and do not include the processing period.
United States 8–14 business days
Canada, United Kingdom & Australia 10–16 business days
Other supported international destinations 14–21 business days
Carrier conditions, customs procedures, weather and local holidays may occasionally affect these estimates.
Where are Trekvrmx™ orders fulfilled?
Depending on the product, inventory availability and destination, an order may be prepared through our own or partner fulfillment facilities. Shipping origin can therefore vary between orders, and items from one purchase may occasionally travel separately.
What if tracking stops updating or the package appears lost?
Tracking can require approximately 1–3 business days after dispatch before the first carrier activity appears. If tracking remains inactive for an extended period or a package appears unusually delayed, contact us with your order number. If a shipment is confirmed lost in transit, we will provide an appropriate replacement or refund solution without additional product or reshipping cost to the customer.
04

Returns & Refunds

How long do I have to request a return?
Eligible products may be returned within 30 calendar days after delivery. For a standard preference-based return, the item should generally remain unused, in its original condition and include its original packaging and essential components.
Who pays for return shipping?
Customers are responsible for return shipping costs for an eligible preference-based return. If an item arrives damaged, defective, incorrect or materially different from its description, an eligible resolution will be provided without requiring the customer to bear costs arising from the qualifying issue.
Where should I send a return?
Please do not mail merchandise before receiving return authorization. Contact service@trekvrmx.com first. Once approved, our support team will provide the appropriate return warehouse address and instructions. The return warehouse may differ from our business registration address.
When will an approved refund be issued?
Approved refunds are issued to the original payment method within 5–10 business days after an authorized returned item has been received and inspected. Your bank, card issuer or payment provider may require additional time before the credit appears.
05

Living With Your Piece

How should botanical and paper pieces be cared for?
Most botanical keepsakes, art prints, stationery and dimensional paper pieces are best kept clean and dry. Avoid prolonged direct sunlight, excessive heat, moisture and unnecessary bending or pressure. Product-specific care information should take priority where provided.
How should decorative washi tape be stored?
Store decorative tape in a cool, dry place away from prolonged heat and direct sunlight. Trekvrmx™ washi tapes are intended for decorative craft applications such as journals, planners, cards and paper projects.
How should jewelry and hair accessories be cared for?
Avoid prolonged contact with water, perfume, cosmetics, household chemicals and excessive moisture. Jewelry should be removed before bathing, swimming or strenuous exercise, and hair accessories should be operated through their intended fastening mechanism rather than forcibly bent.
Still Wondering?

Some questions belong to one particular piece.

For help with a product or order, email service@trekvrmx.com or call +86 15789648637. For purchase-related questions, please include your order number.