Trekvrmx™ Field Notes
Questions,
Questions,
clearly answered.
A practical guide to our creative pieces, ordering, shipping, returns and the small details that can matter before or after a purchase.
Trekvrmx™ is owned and operated by
Shenzhen Xianmaitong Technology Co., Ltd.
Legal Company Name
Shenzhen Xianmaitong Technology Co., Ltd.
Owner
Xiong Xiaodong
Customer Support Email
service@trekvrmx.com
Phone
+86 15789648637
Business Address
Unit 6B08, Block A, Building 1,
Shenzhen Software Industry Base,
Nos. 81, 83, & 85 Gaoxin South 10th Road,
Binhai Community, Yuehai Subdistrict,
Nanshan District, Shenzhen
Hotline Service Hours
Hotline service hours are 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).
Please include your order number when contacting us about a purchase.
Hotline service hours are 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT).
Please include your order number when contacting us about a purchase.
01
About Our Pieces
What kind of products does Trekvrmx™ create?
Trekvrmx™ brings together botanical keepsakes, original
illustration, art prints, decorative journal tapes,
stationery, dimensional greeting cards, handcrafted
accessories and other craft-inspired objects. Our collections
are shaped by botanical forms, vintage references, woodland
imagery, paper craft and restrained celestial details.
Why might two pieces have small differences?
Selected products use natural botanical material,
hand-arranged elements, hand assembly or hand-finishing.
Small differences in placement, texture, shape or tone can
therefore occur. These natural or handmade variations are
part of the individual character of a piece and do not
affect your rights if an item is actually damaged,
defective, incorrect or materially different from its description.
Will colors look exactly the same on every screen?
We make reasonable efforts to present products accurately.
Display settings, photography, lighting, printing and
natural materials can produce slight differences in color
or texture between a screen image and the physical piece.
Are styling props or frames included?
Only components identified as included on the relevant
product page are supplied with the product. Unless expressly
stated otherwise, art prints are sold unframed and books,
flowers, display stands, writing tools and other photographic
styling objects are not included.
02
Ordering & Payment
What currency is used?
Store prices and payments are presented in
United States Dollars (USD)
unless another currency treatment is expressly shown at checkout.
Which payment methods are available?
Available methods are displayed during checkout and may
include PayPal and supported credit or debit cards.
Availability can vary according to the payment service,
card issuer and customer location.
Can I request an order change or cancellation?
Email service@trekvrmx.com within
12 hours of placing your order if you need
to request cancellation or correct delivery information.
We will review the request according to the current fulfillment
status. A request within 12 hours does not guarantee cancellation
if fulfillment has already progressed too far for the requested
change to be reasonably completed.
03
Preparing & Sending Your Order
How long does order processing take?
Orders are normally processed within
2–5 business days after payment confirmation.
During holidays, promotional periods or unusually high order
volume, processing may require up to
6 business days.
How much does standard shipping cost?
Orders under $48 USD have a
$4.50 standard shipping fee.
Orders of $48 USD or more qualify for
free standard shipping.
How long is delivery after dispatch?
Estimated transit times begin after dispatch and do not
include the processing period.
Carrier conditions, customs procedures, weather and local
holidays may occasionally affect these estimates.
| United States | 8–14 business days |
| Canada, United Kingdom & Australia | 10–16 business days |
| Other supported international destinations | 14–21 business days |
Where are Trekvrmx™ orders fulfilled?
Depending on the product, inventory availability and
destination, an order may be prepared through our own or
partner fulfillment facilities. Shipping origin can
therefore vary between orders, and items from one purchase
may occasionally travel separately.
What if tracking stops updating or the package appears lost?
Tracking can require approximately
1–3 business days after dispatch before the
first carrier activity appears. If tracking remains inactive
for an extended period or a package appears unusually delayed,
contact us with your order number. If a shipment is confirmed
lost in transit, we will provide an appropriate replacement
or refund solution without additional product or reshipping
cost to the customer.
04
Returns & Refunds
How long do I have to request a return?
Eligible products may be returned within
30 calendar days after delivery.
For a standard preference-based return, the item should
generally remain unused, in its original condition and
include its original packaging and essential components.
Who pays for return shipping?
Customers are responsible for return shipping costs for an
eligible preference-based return. If an item arrives damaged,
defective, incorrect or materially different from its
description, an eligible resolution will be provided without
requiring the customer to bear costs arising from the
qualifying issue.
Where should I send a return?
Please do not mail merchandise before receiving return
authorization. Contact service@trekvrmx.com
first. Once approved, our support team will provide the
appropriate return warehouse address and instructions.
The return warehouse may differ from our business
registration address.
When will an approved refund be issued?
Approved refunds are issued to the
original payment method within 5–10 business days
after an authorized returned item has been received and
inspected. Your bank, card issuer or payment provider may
require additional time before the credit appears.
05
Living With Your Piece
How should botanical and paper pieces be cared for?
Most botanical keepsakes, art prints, stationery and
dimensional paper pieces are best kept clean and dry.
Avoid prolonged direct sunlight, excessive heat, moisture
and unnecessary bending or pressure. Product-specific care
information should take priority where provided.
How should decorative washi tape be stored?
Store decorative tape in a cool, dry place away from
prolonged heat and direct sunlight. Trekvrmx™ washi tapes
are intended for decorative craft applications such as
journals, planners, cards and paper projects.
How should jewelry and hair accessories be cared for?
Avoid prolonged contact with water, perfume, cosmetics,
household chemicals and excessive moisture. Jewelry should
be removed before bathing, swimming or strenuous exercise,
and hair accessories should be operated through their
intended fastening mechanism rather than forcibly bent.
Still Wondering?
Some questions belong to one particular piece.
For help with a product or order, email service@trekvrmx.com or call +86 15789648637. For purchase-related questions, please include your order number.