Refund policy

Return & Refund Policy

We want every Trekvrmx™ order to arrive as expected. If a piece is not right for you, or something went wrong with your order, the following policy explains how to request a return and how eligible refunds are handled.

30-Day Returns

Eligible products may be returned within 30 calendar days after delivery.

For a standard return, the item should be:

Unused and in its original condition
Returned with its original packaging and included components
Accompanied by valid order information or other proof of purchase

Please handle art prints, paper goods, botanical pieces, jewelry, and other delicate items carefully while deciding whether to keep them. Products showing clear signs of use, alteration, avoidable damage, or missing essential components may not qualify for a standard return.

Requesting a Return

Before sending anything back, email service@trekvrmx.com with:

Your order number
The product you wish to return
A brief reason for the request
Photos or other relevant information if the product is damaged, defective, or incorrect

We will review the request and, when approved, provide the applicable return instructions and return warehouse address.

Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so. The appropriate return location may differ depending on the product and fulfillment location.

Items returned without prior authorization may be delayed or may not be identifiable as belonging to your order.

Return Shipping Costs

For a preference-based return—such as changing your mind, selecting the wrong style, or no longer wanting an otherwise correctly supplied product—the customer is responsible for the return shipping cost.

If Trekvrmx™ sent an incorrect item, or the product arrives damaged, defective, or materially different from its product description, please contact us before arranging a return. For an eligible claim, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

We do not require customers to bear return or replacement shipping costs resulting from an eligible error attributable to us or a qualifying product issue.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery. If there is a problem, contact service@trekvrmx.com as soon as reasonably possible.

Include your order number and clear photographs showing the product and the issue. Packaging photographs may also be useful where transit damage is involved.

After reviewing the information, we will determine an appropriate resolution, which may include a replacement, refund, or authorized return, depending on the circumstances.

Minor differences inherent to handmade, hand-finished, or natural botanical elements—such as small variations in arrangement, texture, shape, or tone—are not automatically considered defects when they are consistent with the product description and the individual nature of the piece.

Items With Return Restrictions

Certain products may have different return eligibility where appropriate, including:

Personalized or made-to-order pieces created specifically for the customer
Gift cards
Items that have been used, altered, or damaged after delivery
Products identified as final sale before purchase, where permitted by applicable law

These restrictions do not remove your ability to contact us when an item arrives damaged, defective, incorrect, or materially different from what was ordered.

Where applicable consumer law provides rights beyond this policy, those rights remain unaffected.

Exchanges

We do not require customers to wait for a traditional exchange cycle.

For a preference-based change of style or product, you may return the eligible original item under this policy and place a separate order for the item you prefer.

If the need for replacement results from an incorrect, damaged, or defective product, contact us first so that we can review the issue without requiring you to independently purchase another item.

Refunds

Once an authorized return is received, we will inspect it and notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

Original shipping charges associated with a preference-based purchase are generally not refundable unless otherwise required by law. If a refund results from an eligible damaged, defective, incorrect, or materially misdescribed item, the resolution will not require the customer to absorb costs arising from the qualifying issue.

If you have not received an approved refund after the stated processing period plus any reasonable payment-provider processing time, please contact us so we can review its status.