Shipping policy

Shipping & Delivery Policy

At Trekvrmx™, careful presentation is part of the experience. From illustrated paper goods and botanical keepsakes to art prints and handcrafted accessories, we want each order to begin its journey with clear expectations about processing, delivery, and tracking.

Preparing Your Order

Orders are typically processed within 2–5 business days after payment is confirmed. This time allows for order verification, preparation, and packaging before dispatch.

During holidays, promotional periods, or unusually high order volumes, processing may require up to 6 business days.

Some Trekvrmx™ pieces include hand-arranged, hand-finished, or craft-based details. If a specific product requires additional production time, this will be disclosed on the applicable product page where relevant.

Shipping Rates

Our standard shipping terms are:

Orders under $48 USD: $4.50 standard shipping
Orders of $48 USD or more: Free standard shipping

The qualifying order value for free shipping is calculated from the merchandise subtotal after applicable discounts and before any taxes or duties, unless otherwise stated at checkout.

Estimated Delivery

Estimated transit time begins after an order has been dispatched and does not include the processing period above.

Destination	Estimated Delivery After Dispatch
United States	8–14 business days
Canada, United Kingdom & Australia	10–16 business days
Other supported international destinations	14–21 business days

These timeframes are estimates rather than guaranteed delivery dates. Customs procedures, carrier disruptions, severe weather, local holidays, or unusually high shipping volumes may occasionally extend delivery time.

Where Orders Are Fulfilled

Trekvrmx™ works with fulfillment and production partners to prepare and dispatch orders.

Depending on the product, inventory availability, and destination, an order may be fulfilled from our own or partner facilities. As a result, the shipping origin may differ between orders, and products from the same purchase may occasionally travel separately.

We do not represent an order as locally shipped unless it is actually fulfilled from that location.

Tracking Your Package

Once an eligible order has been dispatched, a shipping confirmation will be sent to the email address provided during checkout with available tracking information.

Tracking may require 1–3 business days after dispatch to begin showing carrier activity. Temporary gaps between tracking scans can also occur while a parcel moves between facilities.

If tracking remains inactive for an extended period, please contact service@trekvrmx.com with your order number so we can review the shipment.

International Orders

International shipments may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country.

Where such charges are not collected during checkout, they may be assessed by local authorities or the carrier. Any applicable import charges imposed by the destination jurisdiction are generally the recipient's responsibility.

Customs processing is outside our direct control, but if a shipment experiences an unusual delay, customers are welcome to contact us for available shipping information and assistance.

Order Changes & Cancellations

If you need to correct a shipping address or request cancellation, contact service@trekvrmx.com within 12 hours of placing your order.

We will review the request based on the order's current fulfillment status. Once an order has been packed, dispatched, or otherwise progressed too far for a requested change to be reasonably completed, cancellation or address modification may no longer be possible.

Submitting a request within 12 hours does not guarantee cancellation if fulfillment has already begun.

Delayed, Lost or Damaged Deliveries

If a package appears significantly delayed, tracking has stopped updating for an extended period, or you believe it may have been lost in transit, contact us with your order number and tracking details. We will review the available shipping information and work with the relevant fulfillment or delivery partner where appropriate.

If an order is confirmed lost in transit, we will provide an appropriate replacement or refund solution at no additional product or reshipping cost to the customer.

If an item arrives damaged, please contact service@trekvrmx.com as soon as reasonably possible and provide:

Your order number
A brief description of the problem
Clear photographs of the item and, where relevant, its packaging

Once reviewed, an eligible damaged shipment will be addressed through an appropriate replacement, refund, or other reasonable resolution without requiring the customer to bear costs resulting from our error or a qualifying transit issue.

A tracking status showing “Delivered” does not automatically prevent us from reviewing a legitimate delivery concern.